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Privacy Policy — Zanasoko Tools

Last Updated: 20 November 2025

Zanasoko Tools (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website zanasoko.co.ke, purchase our products, or interact with us in any way. By using our website or services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal details such as your name, phone number, email address, billing address, delivery address, and payment details. 

1.2 Non-Personal Information

We may collect non-personal information such as IP address, browser type, device information, pages visited, time spent on pages, cookies, and general usage data.

1.3 Information You Provide Voluntarily

Information you submit directly to us, including contact form messages, support inquiries, account registration details, product reviews, or feedback.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, improve our website and services, send order updates, communicate offers (with your consent), prevent fraud, and comply with legal requirements.

3. Legal Basis for Processing

We process personal data based on your consent, the need to fulfil a contract (such as processing your order), legitimate business interests, and compliance with legal or regulatory obligations.

4. Sharing Your Information

We do not sell personal data. We may share information with trusted service providers such as payment processors, delivery partners, IT providers, and government authorities when legally required. These partners must handle your data securely and only for permitted purposes.

5. Cookies

We use cookies to improve functionality, remember preferences, and analyse website traffic. You may disable cookies through your browser, but some features may not work correctly.

6. Data Protection & Security

We apply technical and organizational measures to protect your information from unauthorized access, loss, or misuse. While we aim for strong security, no internet-based system is completely secure.

7. Your Rights

You have the right to access, update, correct, or delete your data; withdraw consent; object to processing; and request data portability. You may contact us to exercise any of these rights.

8. Data Retention

We retain personal data only for as long as necessary to provide our services, fulfil our legal obligations, resolve disputes, and maintain business records.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or wish to exercise your data rights, contact:
Zanasoko Tools
Phone: 0711500843
Email: info@zanasoko.co.ke
Address: Duruma Road Signage Arcade, Basement 1, Shop 16 — near Simba Coach Booking Office, Nairobi
Website: zanasoko.co.ke

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